DELIVERY POLICY – Mr. TUAN THO

At Anh Tuan Tho Jewelry, we are committed to bringing you a perfect shopping experience not only in the quality of craftsmanship but also in safe, fast and transparent delivery services.

1. Shipping fee

In order to bring the most complete shopping experience, Anh Tuan Tho Completely free shipping (Free Shipping) on ​​all orders, regardless of value or destination.

2. Processing time and Manufacturing

Each jewelry masterpiece at Anh Tuan Tho is 100% handcrafted according to your specific order.

  • Processing time: Usually word lengthening 5 to 15 working days since the order is confirmed and payment is made.

  • In case of any unexpected delays in production, our Customer Care team will contact and notify you directly via email.

3. Delivery time and unit

After completing the quality inspection stage, the order will be carefully packaged and transferred to a reputable international shipping partner. DHL Express.

  • Delivery time: Magnetic fluctuations 1 to 5 business days (since shipment).

  • Note: This time only counts the time the package is in transit, does not include processing time, weekends, holidays, or objective factors from the shipping unit (weather, traffic jams, local security check procedures).

4. Customs Duties and Import Duties (DDP)

All orders are shipped as is DDP (Delivered Duty Paid – Delivery tax paid). This means all customs duties, import taxes and related surcharges are included has been paid by Anh Tuan Tho and included in the listed price of the product. You will not have to pay any additional fees when paying on the website or when receiving goods.

5. Rules for receiving goods

High-end jewelry is a valuable asset. To ensure absolute safety for your package:

  • Every order is included Comprehensive shipping insurance package.

  • When DHL staff deliver the goods, Signature confirmation is required of the recipient. We do not support delivery by door drop or delivery to post office boxes (P.O. Box).

6. Order tracking

As soon as the package leaves the factory, our system will automatically send an email containing the tracking number and inspection link. You can actively track the jewelry’s travel route until the package is successfully delivered.

If you have any questions about the delivery process, please contact Anh Tuan Tho’s Customer Care Team directly via email or Chat box on the website for the fastest support.