Below is the sample Warranty and Maintenance Policy for the Anh Tuan Tho brand, built on the high-end jewelry warranty standards you have provided:

WARRANTY AND MAINTENANCE POLICY – Mr. TUAN THO

At Anh Tuan Tho Jewelry, each masterpiece of jewelry undergoes a rigorous quality inspection process before being delivered to customers. To give you complete peace of mind when owning and using our handcrafted products, Anh Tuan Tho applies a transparent warranty and maintenance policy as follows:

1. 3-year Warranty Policy (Free)

All jewelry products purchased at Anh Tuan Tho are eligible Free warranty up to 3 years for errors arising from the manufacturing and production process.

  • Scope of application: Technical errors due to casting, engraving, structural errors in the rice husk holding the stone, or material defects are determined to be due to the manufacturer.

  • Repair cost: Anh Tuan Tho covers 100% of repair costs to restore the product to its original perfect state.

  • Shipping cost: Please pay the shipping fee (two-way) when sending the product to the warranty center for evaluation and repair.

2. Cases NOT covered by the free warranty

The 3-year warranty does not cover the following cases:

  • The product is scratched, dented, broken, or worn out due to daily use or improper storage.

  • Damage due to accident, strong impact or contact with toxic chemicals.

  • Personal requests that arise after purchase such as: Cutting/joining the ring (size), shortening/extending the chain, re-plating or polishing periodically.

  • Important note: Warranty policy will immediately loses its effect if the product has been tampered with, modified or repaired by any jeweler or third party other than Anh Tuan Tho.

3. Lifetime Maintenance and Repair Service (Chargeable)

With the desire for jewelry to always accompany you over time, Anh Tuan Tho provides lifetime maintenance and repair services for all of our branded products.

  • During the first 3 years: Supports repairing errors due to wear and tear, accidents or size changes at a preferential service fee.

  • After 3 years: We always accept repair, renewal, plating, and periodic maintenance of all products at a reasonable fee (including taxes and related shipping costs).

4. Warranty/Maintenance request process

If your jewelry needs to be inspected or serviced, please follow these steps:

  1. Contact our Customer Care Team immediately via the Chat box on the website or send an email to the Support address.

  2. Provide order code information, images or close-up videos of the product’s current status.

  3. After receiving and preliminary assessment, our team will provide detailed instructions on how to package and send the product to the safest manufacturing workshop.